// TECHNICAL SUPPORT
24/7 service
A failure does not wait for working hours. Neither do we. When your system malfunctions, every minute counts. We answer the phone regardless of the time of day. Around the clock, all year round.
// WHY US
Our service
We know your system inside out
We do not guess. We design and manufacture it ourselves, so we know where to look and what to repair.
We diagnose remotely
Using AT‑Serwis, we connect to your system and identify the problem before sending a technician. We resolve some faults without travelling to the site. This requires a connection provided by the plant's IT department (VPN).
Environments with no room for error
ATEX, hazardous areas, safety systems. We provide service where a mistake costs more than money.
Own parts, shorter downtime
We manufacture our own devices. You do not wait weeks for a component from the other side of the world.
// SCOPE
What it covers
- Fault and malfunction repair
- Remote diagnostics (AT‑Serwis)
- Periodic inspections and maintenance
- System modernisations and expansions
- Technical support and consultations
- Operator training
Response time tailored to you
Every failure is different. We set the response time upon notification or record it in the service contract - tailoring it to the criticality of your system, not our schedule.
// HOW TO REPORT
Three steps
Call us
Emergency phone available around the clock
We diagnose
We connect remotely (AT‑Serwis) and check the system. We often know the cause before we arrive on site.
We take action
Remote repair or on‑site visit, across Poland. Your system goes back to work.
// SERVICE AGREEMENTS
Continuous service, not just in a crisis
Warranty service is included in the system price. For others, we establish terms individually, ranging from post‑warranty service to continuous supervision of your installation.